Support

Reliable Oracle Support for Seamless Business Operations

At CloudMap Consulting, we understand that maintaining and optimising your Oracle ecosystem is critical to business success. Our dedicated support services ensure your Oracle applications, integrations, and infrastructure run smoothly, securely, and efficiently—minimising downtime and maximising productivity.

Application & Integration Support

  • Continuous monitoring and maintenance of Oracle Cloud and on-premise applications
  • Troubleshooting and resolution of Oracle Integration Cloud (OIC) and API issues
  • Optimisation of middleware, data flows, and automation processes

Report & Data Support

  • Assistance with BI Publisher (BIP) & OTBI report creation and troubleshooting
  • Data extraction, transformation, and visualization support
  • Performance tuning for SQL & PL/SQL queries

Oracle Cloud Infrastructure (OCI) Support

  • Cloud environment monitoring, security, and compliance management
  • Performance optimization of compute, storage, and networking resources
  • Disaster recovery planning and high-availability solutions

Custom Application & SaaS Support

  • Oracle VBCS & APEX application maintenance and enhancements
  • Technical support for Oracle SaaS (Fusion ERP, HCM, SCM, etc.) customizations
  • Issue resolution and performance tuning for custom extensions and workflows